Integration guide for Travel

How to get started with Payments for Travel

Provide Trustly as a payment method in your checkout process to your travel service customers.

Common scenarios

Trustly's travel services integrations cover the following scenarios:

Customers pay all at once.
Accept recurring payments from customers with a Payment plan where a deposit is paid ‌for a travel product and the remainder is accepted in instalments.

Note: Currently, recurring payments can only be accepted in Sweden.

Provide a Refund.

Common functions

API methods and notifications to implement in your travel service system are shown in the following table: Hello

API method/notification	Function	Purpose
Deposit	Pay-in	Customers pay with Trustly at checkout
Refund	Refund	Provide refunds to customers
Charge CancelCharge	Recurring payment	Customers make recurring payments via Trustly. Used together with Deposit or SelectAccount
SelectAccount	Bank account tokenisation	Registers customers
Pending notification	Notification	You’re notified when the checkout flow is completed successfully
Cancel notification	Notification	You’re notified when the checkout flow has been interrupted
Credit notification	Notification	You’re notified when the checkout is completed successfully
Debit notification	Notification	You’re notified when the checkout fails
Account notification	Notification (Optional)	Trustly sends information about the account used in this order

Accept a payment

Build integration for travelling customers to pay for their travels

Before you start

Make sure that you have completed Sign up and received a Trustly test account.
If you have a native app implementation, integrate Trustly SDKs.

Deposit flow

In a typical Deposit flow:

Your customer enters the amount for payment in your checkout.
Your system sends an API call to Deposit .
Trustly responds with a checkout URL and OrderID.
Your system redirects the customer to the Trustly checkout where they log in to their bank and authorise the payment.
The customer will be redirected from the Trustly checkout to SuccessURL specified in the deposit API call.
Depending on the outcome, Trustly may send these notifications:
- Cancel notification if the checkout process is interrupted.
- Pending notification when the customer has completed the checkout process.
- Account notification Trustly sends information about the bank account used in this order.
- Credit notification when the payment has arrived at your Trustly account.
- Debit notification if the transaction fails after the credit notification is sent.
Your system responds to the received notifications.

Note: Account, Pending, Credit notifications can arrive in any order. The Account notification is not enabled by default. Contact Trustly Integration Support, if you need it.

Step 1: Integrate your system with Trustly

Develop business logic according to the deposit flow.

Make sure that your integration follows security requirements. See Security.
When a customer chooses Trustly in your checkout, your system calls Deposit.
Integrate Trustly Express. See Trustly Express API.
When Trustly responds with a Trustly URL, your system presents the URL to the customer to select a bank for making the deposit.
Make sure that your integration logs and handles error codes that are returned from API calls. See Error handling.
Make sure that your integration responds correctly to notifications that Trustly may send out.

Step 2: Design service presentation

When your integration presents a Trustly URL to customers, the presentation must follow Trustly checkout guidelines.

Step 3: Do acceptance testing

Prior to going live, the Trustly Integration Specialist will perform Acceptance testing. Make sure your integration has passed all test cases, including:

Deposit API calls
Built-in test cases of acceptance testing: D1 to D5, and G1 to G3.
Verify that your app has correct responses to notifications. See Notification tool.

Step 4: Verify and go live

Follow the instructions to go live.

Refund

Build integration to refund travelling customers